This policy sets out the delivery details for your online purchases. If you require clarification or have any questions, please contact sales@raven3dtech.com.au. We understand that shipping is a crucial part of your shopping experience, and we aim to provide as much information as possible to ensure your satisfaction.
This SHIPPING POLICY ensures that you are informed about our delivery options. We strive to keep our customers updated about their orders, including tracking information and potential delays.
WHERE WE DELIVER
Essential SHIPPING POLICY Information
We ship within ASIA. Our extensive network allows us to reach various locations efficiently. If you’re located in ASIA, you can expect reliable service from us.
For any other countries, please contact sales@raven3dtech.com.au
COST OF DELIVERY
Shipping charges are calculated based on the weight specified at checkout. We provide live internet tracking for all shipments, giving you peace of mind as you await your order’s arrival. The costs are transparent, allowing you to see exactly what you are paying for.
**Please be advised that we cannot guarantee a delivery timeframe, only that we will ship your order within one business day of purchase.** We appreciate your understanding as we work with postal services to deliver your items as quickly as possible.
Once dispatched, your order’s delivery is out of our control and solely in the hands of the postal service. We encourage you to monitor the tracking information provided to you for updates on your shipment’s status.
Please allow up to 28 days if you ordered with the standard shipping option. If you have still not received your order, please get in touch with us. We are here to assist you with any issues that may arise.
In Australia- TRANSIT, HANDLING, AND ORDER CUT-OFF TIME:
Shipments are in transit for 2 to 8 business days (Monday to Saturday). We work diligently to ensure your order is packaged securely and dispatched promptly.
Our order cut-off time will be 6:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney). Orders placed after this time will be processed the next business day, so plan accordingly to ensure timely delivery.
Order Handling time is 1 to 2 business days (Monday to Saturday). We take pride in our efficient processing to ensure that your products reach you as soon as possible.
Standard International – TRANSIT, HANDLING, AND ORDER CUT-OFF TIME:
Shipments are in transit for 6 to 27 business days (Monday to Saturday). Depending on your location, please be mindful of potential longer transit times.
Our order cut-off time will be 6:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney). This helps us maintain a streamlined process for all international orders.
Order Handling time is 1 to 2 business days (Monday to Saturday). We ensure that all international orders are processed with the same care and urgency as local ones.
For all other countries, please refer to the Australia Post website:
https://auspost.com.au/sending/send-overseas/international-delivery-times#international
Customs & Import Rules
Raven 3D Tech – Will ship RatRig printers and products internationally within ASIA but use DAP (Delivered at Place) terms, meaning you’re responsible for any import duties and taxes. Understanding customs regulations is essential for a smooth delivery experience.
Lastly, we value your feedback regarding our shipping policy. If you have any suggestions on how we can improve this experience, please don’t hesitate to reach out to our customer service team. Your reviews help us refine our shipping processes and enhance overall customer satisfaction.