Returns and refunds
How returns, exchanges, and refunds work at Raven 3D Tech — including the 30-day window from receipt.
Our returns window is 30 days from the date you receive the item. Return shipping is at the actual cost of the return shipment unless we advise otherwise (for example, where an item arrives damaged or incorrect).
To be eligible, the item must be in the same condition as received — unused, with tags where applicable, and in original packaging — plus a valid receipt or proof of purchase.
How to start a return
Email sales@raven3dtech.com.au with your order number and reason for return. Once approved, we will send return instructions (and a return label where applicable). We cannot accept returns that arrive without a prior approved request.
Damages and issues
Inspect your order when it arrives. If you find defects, damage, or the wrong item, contact us promptly so we can assess and fix the issue.
Non-returnable items
Some items cannot be returned for change of mind, including:
- Custom / special-order or personalised products
- Hazardous materials, flammable liquids, or gases
- Sale/clearance items and gift cards
If you are unsure whether an item is returnable, ask us before you ship it back. Pre-orders and custom factory orders may also follow our Pre-order policy. Your rights under Australian Consumer Law still apply for major failures.
Exchanges
To exchange, return the original item first. Once we approve the return, place a new order for the item you want.
Refunds
After we receive and inspect your return, we will confirm whether the refund is approved. Approved refunds are processed to your original payment method within 10 business days. Your bank or card issuer may take additional time to show the credit.
If more than 15 business days have passed since approval and you still do not see the refund, contact sales@raven3dtech.com.au.
Quick answers
Who pays for return shipping?
Change-of-mind returns are at the actual cost of return shipping. Contact us first — if the item is faulty, damaged in transit, or we sent the wrong product, we will advise the return path.
Can I return a pre-order or custom item?
Pre-orders and custom factory orders are usually non-returnable for change of mind — see the Pre-order policy. Major faults are handled under Australian Consumer Law.
How long do refunds take?
Once approved, refunds go to your original payment method within 10 business days. Banks may take longer to post the credit.
Need to start a return?
Email sales@raven3dtech.com.au or call 1300 153 854 with your order number — please wait for approval before posting anything back.