Our return policy extends for a period of 30 days from the date of item receipt, giving you ample time to request a return if necessary.
How much will customers pay for return shipping?
-Actual cost of return shipping.
For your return to be eligible, the item must remain in the same condition as when you received it – unworn or unused, complete with tags, and in its original packaging. Furthermore, a valid receipt or proof of purchase is required to facilitate the return process.
To initiate a return, kindly reach out to us at sales@raven3dtech.com.au. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send the package. Please note that we cannot accept returns of items sent back to us without prior request.
Should you have any queries or require assistance with your return, do not hesitate to contact us at sales@raven3dtech.com.au.
Damages and Issues
Upon receiving your order, please inspect it immediately. If you discover any defects, damages, or if an incorrect item was sent, please contact us promptly. This allows us to assess the issue and take appropriate corrective action to rectify the situation.
Exceptions / Non-returnable Items
Certain items fall into categories that are non-returnable. This includes perishable goods like food, flowers, or plants, custom products such as special orders or personalized items, and personal care items like beauty products. Additionally, we are unable to accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about the eligibility of a specific item for return, please get in touch with us.
Please note that sale items and gift cards are also non-returnable.
Exchanges
If you wish to exchange an item, the most efficient approach is to initiate a return for the item you currently have. Once your return is approved, you can then make a separate purchase for the new item you desire.
REFUNDS POLICY
Upon receiving and inspecting your return, we will notify you regarding the approval status of your refund. If your return is approved, a refund will be automatically processed to your original payment method within 10 business days. Please be aware that the time it takes for your bank or credit card company to process and post the refund may vary.
If more than 15 business days have elapsed since your return was approved, please do not hesitate to reach out to us at sales@raven3dtech.com.au. We are here to assist you with any concerns or inquiries you may have.
